Coleman Furniture Reviews: Is It Worth Your Money?
If you’re furnishing your home and looking for stylish yet affordable pieces, chances are you’ve come across Coleman Furniture. As an online retailer offering a wide range of furniture—from living room and bedroom sets to office and patio collections—Coleman Furniture has piqued the interest of many shoppers. But with so many online furniture retailers out there, it’s crucial to dig into real Coleman Furniture reviews to understand whether the brand truly delivers on quality, service, and value.
This in-depth article provides a complete analysis of Coleman Furniture’s reputation, product quality, customer service, delivery reliability, and more. Whether you’re a first-time buyer or returning customer, here’s everything you need to know before clicking “Add to Cart.”
🧾 About Coleman Furniture: Who Are They?
Coleman Furniture is an online-only furniture retailer founded in 1999. The company offers nationwide delivery, competitive pricing, and a wide catalog of over 100,000 SKUs. They source products from well-known brands like Ashley, A.R.T. Furniture, Hooker, Liberty, and others. With their “white-glove delivery” promise and price-match guarantees, the company positions itself as a reliable alternative to traditional furniture stores.
⭐ Coleman Furniture Reviews: What Customers Are Saying
Overall Customer Satisfaction
Coleman Furniture generally earns mixed to positive reviews across major review platforms. Here’s a summary of typical customer sentiments:
- Positive Feedback Highlights:
- Affordable prices and occasional deep discounts
- Wide product selection and customization options
- White-glove delivery service that includes room setup
- Common Complaints:
- Long shipping times, especially for large or customized items
- Customer service delays or lack of responsiveness
- Returns and warranty claims can be cumbersome
Review Platform Breakdown
| Platform | Average Rating | Notable Themes |
|---|---|---|
| Trustpilot | 3.5/5 | Mixed reviews about delivery delays |
| SiteJabber | 4/5 | Praised for product quality and pricing |
| Better Business Bureau (BBB) | B+ rating | Acknowledges customer complaints but resolves most issues |
| Google Reviews | Varies by region | Quality of experience depends on location and order size |
🪑 Product Quality: Are Coleman Furniture Items Built to Last?
Material Quality & Craftsmanship
Coleman Furniture doesn’t manufacture its own products; rather, it acts as a distributor for reputable furniture brands. As such, quality varies based on the brand you choose. For example:
- Ashley Furniture: Known for stylish designs at affordable prices, though some customers note concerns with long-term durability.
- Hooker Furniture: Premium craftsmanship with higher price tags—ideal for long-lasting investment pieces.
- Coaster and Liberty Furniture: Offer mid-range options that balance affordability and quality.
Pros and Cons of Coleman Furniture Products
Pros:
- Extensive product catalog across categories (sofas, beds, dining sets, etc.)
- Variety of materials—wood, metal, faux leather, and upholstered options
- Modern and traditional designs to suit different decor styles
Cons:
- Some items (especially lower-priced ones) may have veneer finishes or MDF
- Assembly may be required for some furniture
- Product images can occasionally be misleading in color or scale
🚚 Shipping & Delivery Experience
Delivery Timelines
Delivery time is a major point of contention in Coleman Furniture reviews. Standard delivery estimates range from 2 to 6 weeks, but custom or backordered items may take longer.
Delivery Options:
- White-Glove Delivery (Free on many items): Includes in-home setup and removal of packaging.
- Curbside Delivery: Lower-cost option, typically faster.
Customer Feedback:
- Many customers praise the professionalism of delivery teams.
- However, delays—especially in rural areas or during holidays—are commonly reported.
📞 Customer Service & Support
Customer Experience Overview
While Coleman Furniture offers multiple ways to contact support (email, phone, live chat), experiences are mixed.
Strengths:
- Most issues are eventually resolved, especially when escalated.
- Warranty claims are honored when properly documented.
Weaknesses:
- Long response times during peak periods
- Some customers report frustration with return and refund processing
🧾 Return Policy & Warranty
Return Window & Conditions
Coleman Furniture offers a 30-day return policy, but:
- Items must be returned in new condition
- Shipping charges may not be refundable
- Custom or special-order items are generally non-returnable
Warranty Coverage
Warranty terms depend on the brand and product category. Coleman Furniture acts as a facilitator between the buyer and the manufacturer.
Tip: Always check the warranty before purchasing, especially for high-ticket items like sectionals or bed frames.
📷 Multimedia Overview
To enhance your shopping experience, consider:
- Reviewing high-resolution product photos and lifestyle shots on the Coleman Furniture website.
- Watching customer unboxing or setup videos on platforms like YouTube.
- Checking for detailed dimension guides and customer photo uploads.
🙋 Frequently Asked Questions
Is Coleman Furniture legit?
Yes, Coleman Furniture is a legitimate online furniture retailer operating for over two decades with many satisfied customers.
Why are Coleman Furniture prices lower than competitors?
They cut overhead by operating online-only, pass along savings from bulk purchasing, and regularly offer promotions.
Does Coleman Furniture offer financing?
Yes. Financing is available through third-party providers like Affirm or Klarna, allowing for monthly payments.
What if my furniture arrives damaged?
You should contact customer service immediately. Document the damage with photos and keep all packaging to facilitate a smooth return or exchange process.
Conclusion
If you’re searching for quality furniture at competitive prices, Coleman Furniture offers a vast selection and flexible delivery options that make it worth considering. However, it’s important to research individual product brands, manage expectations around shipping timelines, and document all communication for smoother resolution if any issues arise.